Question 1

What is AI-powered client intake?

Accepted Answer

AI-powered client intake uses a conversational chatbot to greet website visitors, ask qualifying questions, collect contact information and case details, and route leads to the right attorney — all automatically, 24/7. Instead of a static contact form, visitors have a natural conversation that captures more complete information and provides a better experience.

Question 2

Does the AI chatbot give legal advice?

Accepted Answer

No. FirmFront.ai is strictly an intake and FAQ tool. The AI collects information, answers questions from your approved knowledge base, and books consultations. It never provides legal advice, makes legal recommendations, or interprets the law. Every conversation includes a disclaimer that the AI is not a lawyer.

Question 3

Is client data secure?

Accepted Answer

Yes. All personally identifiable information is encrypted at rest using AES-256-GCM encryption. Data in transit is protected by TLS. Every database query is scoped to your firm — there is zero cross-tenant data access. We also provide configurable data retention periods, GDPR-compliant data export and deletion, and a full audit log of all dashboard activity.

Question 4

How long does setup take?

Accepted Answer

Most firms complete setup in under 60 minutes. The onboarding wizard walks you through adding your practice areas, team members, office hours, FAQ content, and calendar integration. Once configured, you paste a single line of code on your website and the widget is live.

Question 5

What calendars does FirmFront integrate with?

Accepted Answer

FirmFront.ai integrates with Google Calendar and Calendly. The AI checks real-time availability and books consultations directly during the intake conversation. Appointment confirmations and reminders are sent automatically.

Question 6

Can I try FirmFront.ai before committing?

Accepted Answer

Yes. Every plan includes a 14-day free trial with 25 conversations included. No credit card is required to start. You can explore all features, embed the widget on your site, and see real intake conversations before deciding.

Question 7

What happens when the AI can't answer a question?

Accepted Answer

When the AI encounters a question outside its knowledge base or detects a situation that needs human attention, it offers to connect the visitor with your team directly. This "handoff" feature ensures no lead falls through the cracks, and your team is notified immediately via email and dashboard notification.

Question 8

How does lead scoring work?

Accepted Answer

Each conversation is automatically scored based on criteria you define: practice area match, case urgency, completeness of information provided, and custom qualification rules. High-priority leads trigger instant notifications so your team can follow up quickly.

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